Refund & Cancellation Policy
Effective Date: November 2026
1. Digital Software Marketplace Products (One-Time Purchase)
Because our software products are intangible, irrevocable digital downloads bundled with unique activation license keys, we offer a 7-Day Technical Satisfaction Guarantee. If the software is fundamentally defective, incompatible with your documented system specifications, and our technical support team cannot resolve the defect within 5 business days, you are entitled to a full refund.
2. Paid Tools (Monthly Subscriptions)
Subscriptions to our cloud-based Paid Tools may be cancelled at any time through your Customer Dashboard. Upon cancellation, you will retain active access until the end of the current paid billing cycle, after which no further recurring charges will occur. We do not provide prorated partial refunds for unused days within a billing cycle.
3. Agency Digital Marketing & Development Services
Agency service orders cancelled prior to project commencement are eligible for a full refund minus administrative onboarding expenses. Once custom development, ad campaign creation, or SEO audits have commenced, refunds follow the deliverable milestones outlined in your service agreement.
4. Refund Processing
Approved refunds are processed to the original payment method (Razorpay, UPI, or Bank Transfer) within 5 to 7 business days. To initiate a refund request, contact our billing department at: [email protected].